Delivery

We deliver to all of mainland England, Wales and southern Scotland. We do not currently deliver to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, or the Channel Islands.

If your postcode is not covered, we will tell you at checkout before you pay.

Boxes are dispatched Monday to Thursday for next-working-day delivery. Order by 12 noon to be packed the same day.

You will get a tracking link by email and text the evening before, with a one-hour delivery window on the day.

Every box is insulated with sheep’s-wool liners and packed with food-safe gel ice. The meat is flash-frozen at the farm, so it stays at a safe temperature for at least 24 hours after it leaves us - even if you are out when it arrives.

There is no need for you to be home. The courier will leave it in a safe place or with a neighbour if you tell them where.

Move the meat into your freezer or fridge as soon as you can. Anything you want to eat in the next two or three days can go straight in the fridge; everything else into the freezer.

The wool liner can be composted or popped back in a future box for us to reuse. The gel packs can be cut open, the gel poured down the sink with hot water, and the plastic recycled.

Standard delivery is £6.95 per box. Regular customers get free delivery on every order from their second box onwards.

If your box is late, damaged, or doesn’t arrive at all, email hello@butcherben.co.uk within 48 hours and we will sort it. We will refund or replace any item that arrives in less than perfect condition - no need to send anything back.